The #1 Tool For Smooth Scaling

Uriah
Hello, and welcome back to the podcast! I'm so glad you're here. So glad you're listening. And if If you enjoyed this podcast, if you've ever enjoyed this podcast, we would love it if you would subscribe and leave us a rating. It would help us reach more folks and help more therapists. That would be amazing. Today, I had a really fun conversation with one of my new friends, Mike Bandar. He's the co founder of Waybook.com, which is the business playbook tool that enables growing teams to document their systems, knowledge, and processes. Honestly, one of my favorite tools that I use every single day for both of my businesses. It really helps businesses be amazingly effective when it comes to onboarding, training, and knowledge management. Waybook exists to support leaders in getting their business on the same page. Mike is a fantastic guy and really fun to talk to. I hope you enjoyed this conversation with Mike from Waybook.
Mike, welcome to the podcast!

Mike
Hello. Great to be here. Thanks for having me.

Uriah
Yes, I always enjoy talking to you, and I appreciate you coming on, especially because if my calculations are correct, it's around 6:00 PM in London. Is that right?

Mike
It's 6:00 PM, but really my day begins at 6:00 PM. I have my UK day, and then currently, well, I say currently, for the last few years, I've also got a US day crammed in there as well. So this is lunchtime for me, your honor. You do. It's perfect timing.

Uriah
You're a multimodal entrepreneur. Yes, indeed. Multitimezone. That's great. So there's lots of things that we have in common and that we enjoy talking about. And today we're going to talk about Waybook a bit and documenting processes and building a business playbook, which honestly I love to talk about, and I know you do, too. So this is perfect.

Mike
Yes, indeed. It's one of those things that I think had I had more of these conversations seven years ago, the titles of everything sounds a bit boring. Documenting, processes, procedures. But when you're in the read, you're like, Wow, this is all I want to talk about. When you feel the value of actually what it can bring, it's the main topic for me. So absolutely. I agree.

Uriah
I agree 100 %. So just to start at the beginning a little bit, because not everybody will know who you are, but they should, and they will after this. If you wouldn't mind sharing a little bit about your story and how you started Waybook, that'd be awesome.

Mike
Yeah, that sounds great. As you said, I'm Mike. I'm obviously based in London with the Time Zone and perhaps the accent. Really, my journey to Waybook, just in a nutshell, Waybook is essentially a single source of truth for businesses. Business owners, and particularly group practice owners, centralize their knowledge, their procedures, their policies, in order for that to become a single source of truth for their team, to onboard and train their teams, and ultimately, just to give them a reference point to help them scale more effectively. So that's what Weybook is. But my journey to Weybook has been full of lots of different businesses and ventures and successes and pains along the way. So I'm the classic entrepreneur story started when I was quite young, from buying and selling anything I could get my hands on to and then formalizing that into a paintballing company when I was when I was at university and then a few other businesses after that. But things got really serious from an entrepreneurship perspective, probably about 12 years ago when we actually bought a dating business and then we grew and turned around that dating business and then decided, hey, what's better than having one business? It's having two! So we actually started Hopper HQ, which is a planning and scheduling tool for social media. And both of these businesses were growing quite rapidly for a period. And we just, we loved it. But wow, we were we were never never far from chaos. We were never... There was never enough hours in the day to do the work and build the business and building the machine and flying the machine at the same time. And really, a lot of that pain came from where knowledge lived within the business. We were growing our team quite rapidly, and every time we added a new team member, it just felt like we were firefighting to ensure that had the right knowledge at the right times. A lot of the onboarding would be done by me sharing some information, then some team members and colleagues sharing some narratives and documents and things like that. We quickly realized that the The ability of that onboarding, and therefore how effective those new hires were, was just too variable. We had some people that we thought weren't very good and then realized it was entirely our fault because we'd not told them what we did, effectively. The way that played out was that a lot of our time, and the time of our senior leaders, was basically just answering repetitive questions. How do I book holiday? Or I've got this customer request. How can I do this? What's the best way to onboard customers. And again, because we did have that knowledge, we actually had it all centralized in Google Docs at the time, we were able to share some of the central knowledge, but no one really knew where the best version lived. We had multiple versions of the same document. So people just asked the question, and then that knowledge lived on a whisper. So we had a lot of inconsistencies without really knowing it, to be honest with you. That was what we were trying to solve within our businesses and just realized that it didn't work. We looked at the space and you had these more enterprise-level learning management systems where you put your training in and it's a bit more clunky and formulaic. Then you have these more scrappy knowledge-based tools, so where our information lives to quickly search in a notion or something like that. But really for our size and our scale, We wanted to have this single source of truth. We didn't want to train people on one piece of information, and then actually they operate from another piece. So Weyback is designed to become that modern version of your knowledge base and essentially to become that single source of truth. So how we came to Weyback was through pain, Uriah, in short. And since then, it's just been a really amazing journey. So for the last four and a half years, from a personal perspective, I spend most of my day just speaking to business owners who are excited about scaling their business, but are hitting the same stumbling box, which we've both felt, that is written about in lots of books, in lots of podcasts. But But we feel like we've built the solution that can help them get there in a few steps. So my day is just filled with joy by hearing these problems and saying- From pain to joy. Exactly. Yeah. From pain to joy, chaos to clarity. It's like, okay, I hear you. Hold my beer and look at this. Nice.

Uriah
I love it. So I have a couple of follow-up questions before we get deep into it. But how did you jump from running a dating service to Hopper HQ? What What was that link or connection?

Mike
Yeah, it's... Do you want the unedited version? Because there's an unedited part of the line.

Uriah
Hold my beer. Tell me.

Mike
So basically, we bought this dating business in 2013, and it was actually the UK's largest dating site for older women and younger men. So it's the Toyboy and Cougar niche. It's actually called Toyboy Warehouse. It's quite an amazing business. And this business This was growing quite a lot. But we realized on a very practical basis, it was really hard to size the market. It was really hard to advertise because you couldn't advertise on Facebook for dating at that time. There's a limited amount of Google search that you can get. I think we might have discussed this when we had a copy the other day in London, actually. It's very easy within dating to see who's single, in what location, and what age. But there's no cue as to see who likes older women and younger men. So it's hard to pinpoint. So James, my co founder, and I made this decision that, look, we want to continue to grow the dating business, but we don't want to be the toy boy entrepreneurs forever. Let's look at the next opportunity. And we basically knew that we love software. It was what we were good at. It was the team we'd built was great at that. And at that time, in Instagram was really ramping up. This was in 2014, 2015, but there wasn't really many tools to help business owners really maximize that. They were the fundamentals that took us to build Hopper HQ. What was amazing is I've always been very focused on business rather than a particular area. That enabled me to switch my mindset from the dating business, from running the business to owning the business. And I know a lot of your listeners and a lot of people you work with make that mindset. And in order for us to do that, it was essential for us to systemize that business, document things, delegate things, make sure we have the checks and balances in place to mean that actually we can free up almost all of our time to actually start this new business. So that was probably my first taster of systemizing and scaling a business. And little did I know that would be what we I end up doing post-hopper as well.

Uriah
Okay, that makes sense. So business or software as a business is the connection between all three. Exactly. Then my follow-up question is, in the early days, did you build Waybook and then use it for your other two businesses to solve those problems.

Mike
Absolutely. Yeah. So we felt that as a... Because we'd systemised our dating business and we'd really documented and delegated everything, we knew those pain points. When new people joined, we were scurrying around. But because the business was a bit smaller, we could manage it. We were barely onboard new people. A lot of the stuff was automated. When we were in Hopper, and actually we were changing the way we did business more. We were introducing new ways of dealing with customers. We were opening new marketing channels, and the knowledge was changing more. We were figuring things out. That's where actually those systems really started to break. So the irony is, in order for me to put all of my time into Waybook, we used Waybook to remove me from my roles within Hopper. And I never forget that the last time I documented my last processes that I ran within Hopper into Waybook, I felt giddy. I was writing things and I felt giddy internally because I was thinking, this is the last time I'm ever going to say this. I'm putting this down and I'm passing this on and I have confidence that I can actually work on the business and not in the business. And that is such a liberating experience and obviously what we've continued to focus on achieving within Waybook.

Uriah
That is a great feeling. I love it. A lot of people want to build a team and learn to delegate so that they can have freedom, so that they can do the things they want to do, spend time with their family and hobbies and travel. But it's a lot harder than it seems, right? It really is.

Mike
Totally.

Uriah
Yeah, I'm curious about what are the challenges that you see day to day talking to business owners? What challenges do they face when they're trying to document their processes and their procedures, their policies and all those things, trying to start this project? It's really an ongoing project, but When they're trying to start it or move it forward, what roadblocks did they hit?

Mike
Yeah, so that's a great question. And also, perhaps you can answer that question as well, because I know you use Waybook in your business. But what we see quite a lot, and actually this is the whole challenge that we really look to solve, the business owners that need Waybook the most have the least amount of time and attention in order to create Waybook. Because this juggling act of working on the business and working in the business, you are always in the whirlwind of the day to day, because essentially, urgency beats importance almost nine times out of 10. So one of the main things we see is actually people just creating that time to say, okay, look, as I'm doing this, as I'm doing payroll, I'm going to just do a, write a quick bullet point document so I don't have to do it again. As I'm onboarding this new client, I'm actually just going to pull these pieces of information in. So that's one part, just the pure time part of it. The other element is that we have a lot of business owners joining Waybook where it's not a case of importing your existing docs and you're good to go. A lot of the knowledge still lives within their head. And even though it's clear for them, when they come to write it down, it's scattered and brought in lots of different places. So it's almost the structuring. We talk about it as turning information into knowledge. So this extracting the way the business works in your head into a structured, searchable format that is easily consumed by your team, that can feel like a bit of a messy process for founders. The truth is, once you start, it's like a boulder that you push down a hill. It just keeps them rolling and keeps them getting lighter. And then the final challenge we see is actually people not knowing what they need. So you would have seen this within Weybook, but we have a lot of structured templates and we've got a lot of AI capabilities where you can describe your business and Weibut will structure out out out out out, your playbook. And just a brief example, I was working with a practice owner the other day and we generated a playbook for them. And one of them was telephone manner. And they said, I didn't even think that I needed to document telephone manner, because when I answer the phone, I know how to do it. I know the tone I use. I've told our reception staff to do that. But of course, I need to document that. So, yeah, it's really those three parts, the time, the The clutter returning, I guess, turning chaos into clarity, and also the knowledge of what to put in, the unknown unknowns, essentially, of what a good playbook looks like.

Uriah
I like that. What do you think about this idea? What if we offered a service where the virtual assistant would come into the business and then they would do the collecting, the documenting, and the organizing of all the processes? They would maybe say they would schedule time with the founder or the practice owner and ask them questions and then extract all that information and then create the waybook. What do you think about that?

Mike
Absolutely. Anything like that is great. And I know you've got a lot of amazing virtual assistants that know practice services and can do that a lot. We try and solve that in a few different ways within waybooks. We break down the creation of a business playbook into a few different stages. So one of them is almost just creating the structure of what does your playbook look like. And to be honest with you, that can be done within about 30 seconds within Weybook. It's all powered by AI. It's my template. Yeah, you've always got amazing templates in Weybook. So not even 30 seconds. Click the link.

Uriah
Click the button, exactly. Yeah.

Mike
And your templates that are in Waybook are the ones that you use within your practice as well.

Uriah
Is that right? Just one, my main template for everything for internal admin and leaders, as well as the clinicians on the team. Absolutely. Amazing. Which is super generous. I think it's really good.

Mike
Yeah, it's amazing. I've seen it. So the creating of that structure as in, where does information live? What functions do we need to cover? What specific documents or processes do we need to do? And we then say, That's stage one. That will take you a few minutes to perhaps an hour. And then you almost have your to-do list of documents. Then within that to-do list, we essentially encourage people to break that down into two stages. One of them is the collating of information, and the other one is the creation of that knowledge. The collating is, does it live in a Google Drive? Is it on a Word document? Is it in a SharePoint? Or is it in your head? Just creating those bullet points of the information you want to share in its raarest form, that's then effective, because you can put that in front of someone. It might not be the best read or the best shared information, but at least it gets that knowledge over to your team. And then the second part of that phase is essentially then to just look in and say, How can we best share this information? Should we actually switch this bullet point for an image or a screenshot or a video? And with Waybook, we have lots of tools like an SOP capture tool, where you can literally just do the work. Weybut will capture what you're doing and then create the procedure for you. So there's lots of ways. But absolutely, as you say, with your assistance, or We also have Weybut consultants that do a similar thing. You can essentially just say, Look, I'm going to talk at you for 30 minutes and tell you what I do in my day, and then there will be a playbook as a result of it. It's a real value.

Uriah
That's great. I just want to highlight a couple of my favorite things. Is that okay?

Mike
Let's do it. Yeah, I love it.

Uriah
Actually, just on a fundamental level, I like the structure where it's three layers. You've got your main outline that lives on the left side, and then you can expand those folders into subfolders, and then the subfolders have topics. I can't remember all the exact terms for that, right? But just one level. Yeah, it's got three layers. It's really visually easy to navigate, and that makes everything super easy. So I like that a whole lot. That's one thing. And then I really like the jump from, say, using Google Docs and Google Drive sheets, whatever, over to Waybook is like training wheels on a bike to driving a Ferrari, something like that. Because the main thing in my mind that you lack with something like just a shared Google Drive is you have no ability to have insight into what people have viewed, completed, agreed to. So adding accountability to your business and to your team is really, really hard. Weebook makes that so much easier because you have visibility into all those things and you can update policies and procedures, and then assign them to be acknowledged.

Mike
That's cool. It's a big thing. We position, we joke that people graduate to Waybook from SharePoint or Google Drive. And really, that is when people want the revision history. They want the ability to put in tests and assessments. They want to see what people are searching for, get feedback on the documents, update people automatically when changes are made. Yeah, you're spot on there.

Uriah
It's a major upgrade. And Also, there's so many things I could go on about, but I also really like waybook ask. The way that you guys have built in AI features, actually really useful, not just tagged on. The nice thing about this, and if anybody hasn't used it, it basically takes your entire business playbook and makes it queryable. Is that a word? You can ask questions of the entire thing. It's so cool. When somebody comes to me, this doesn't happen very often, to be honest, but when they come to me asking about something related to policy or procedure, I say, Go ask Waybook. They can go type it in, How do I request PTO time off? Or what's the retirement account benefit? And how do I sign up for it? Whatever. Waybook ask will dial up the exact information and then source the document so they can go look at it even further. It's great.

Mike
It's really good. Yeah. Actually, you're totally right on that because what we noticed, actually, when Waybook ask was released quite a while ago now. So a lot of the way that somebody, a reader, an employee would interact with Waybook is they would have their structured onboarding. So you would go through the content in the order that is relevant for their role. And obviously, you can have deadlines and everything against that. Once they've seen the documents once, they would typically go back and reference those documents as and when they need through either search. I can search for logo and I can see all the logo files or as you say, ask. And you can query it in an AI way, which is worth noting is you only see the documents that you have permission to and nothing's trained on your data. It's all still private to the business. But what we found really fascinating about that is the difference between what people search for and what people ask for is amazing. With search, people are typically trying to get back to a document that they know exists. It's almost a shortcutting to knowledge that they remember, they know what it is, and it's just making that quick access to stop asking people questions or saving hours going through your Google Drive or SharePoint. What we've noticed with ask is that people are either asking very specific questions that they don't know where it lives in. So that could be, what font should I use on this client engagement letter? Which would be hidden somewhere within your brand guidelines or very, very generic, or sorry, very, very ambiguous questions. Things like, Uriah has told me that I should increase my propensity for, I don't know, empathy or whatever. I'm making up words here. But like, very, vague, very vague things. And ask will actually construct answers based on your knowledge. And because as a reader, sorry, as a manager, you can see what people are searching and asking for, it gives you an insight into, especially how your knowledge is being used, but also the state of knowledge across your team and identifying those knowledge gaps that you can then close and also give people the ability to ask questions that they perhaps wouldn't do because they're a bit shy or When you're at a party and you've asked someone's name three times and you're like, I just can't ask you again now. You can just ask my book.

Uriah
It's okay. I didn't know you could go and see what team members are asking. Yeah.

Mike
Really? Okay. Just in the reports, it's search insights. Reports. Now, we don't say, Uriah has searched for, am I getting fired? It shows all of the searches across your waybook. But it's really great to spot those knowledge gaps and see what people need more of, essentially.

Uriah
If you ask, what does my boss think of me or what does my manager think of me? It won't construct an answer.

Mike
Based on documentation, it looks like a magic eight ball of Yeah. Am I getting a raise?

Uriah
Right, exactly. I have a couple of questions for you that are just helpful for me, but I'm sure people listening will hopefully benefit as well. One of the things that I'm working on doing in the near future, within the next month or two, is really learning more about how to use Waybook and getting our waybook to the next level. I've realized that there are features that I've never used and things that I haven't explored. One is learning paths. We have not used Waybook learning paths. If you want to talk about that for a minute, that would be great. But my question to you is, how would you recommend that I go about becoming a Waybook power user so I can really get the most out of the tool?

Mike
Yeah, that's a great question. I think for those listening, Uriah is an OG of Waybook. You've been in from a very early stage. You're great at finding these amazing products. I know you use a lot of other amazing tools as well. So now when somebody joins, they get a full implementation plan, which basically is a step by step approach in terms of how to get to value as fast as possible. And that also takes people through the more advanced features as well. So first, I'll send that to you. And then the other thing in terms of keeping up today, because I know you might not have used past because it's definitely come since you first joined. We actually have some longer form videos in terms of what is Waybook and how to use it. So on our YouTube, we're putting out a lot more content now that I don't suspect many people will watch. We've got some 40 minute videos. If you get all the way through me speaking for 40 minutes, you will be an expert on how to use my book. But yeah, there's some real longer form step by steps. But we actually also do monthly feature releases. And in these monthly videos and help center articles, it's step by step on all of the things we're releasing. And I mean, it's a lot. This last week, for example, we've just put glossary out. So you can now take an acronym and put it in your settings. And then everywhere that appears across your waybook, if you hover over it, it will tool tip the definition.

Uriah
You're kidding.

Mike
That's great. So that's an example of something this week that is in there.

Uriah
I love it. That's great. Thank you. I will take all those tips because I really want to use it more. One of the things I want to do, too, is we have a ton of information in our waybook. I have two businesses, but I'm looking at productive therapists primarily. A lot of it is text-based and a lot of it is bullet points. I'm trying to go through. I want to go through and figure out, like you were saying before, how can we convey this information, maybe in a more visual way, maybe with videos, maybe with screenshots or walkthroughs, those things. Because it's hard just mentally to read a process that's 47 bullet points. That's not usually the best way, is it?

Mike
It's not. We actually always encourage people to have rich and dynamic media more just to make it digestible. And a step within a way that can be broken down into a fundamental part to make it easier to consume and easier to reference back to. But typically, you would want text and something else within a piece content. Now with Weibook, we've recently added AI editor into the Editor, so you can expand, summarize text really easily, turning to your brand voice. But we also have connected to lots of different stock image libraries. So for free, you can pull in lots of videos. But the one that makes it really custom is using Weibook Shots, so our SOP capture tool. So yes, you've got the bullet points. But if you just click record and do whatever procedure you're doing, then it will give you a really nice walk through and highlight and show what people need to do.

Uriah
Yeah, I used that about two weeks ago.

Mike
Yeah, well, I think you found it two weeks ago. You're right. Because when we had a coffee, you were like, You never told me about this. It was about a couple of months before that. But yeah, you're early in, as always.

Uriah
Yeah, good stuff. Well, thank you for sharing all this. I know I wanted to tell you and my audience that I actually I don't, this is a confession, I actually don't enjoy documenting processes. I really don't. It's no fun at all. I would rather do anything else. But I love having it done, obviously, and I actually love organizing the information. If I can gather all the information and then put it in a beautiful structure and make it easily accessible, all these things, I enjoy doing that. However, one of my tasks is to document more of the things that I do, a handful of things that I do, because I realized the other I haven't done that for my role. That's important because I do sometimes go out of the country or just I want to be unavailable. That's what I'm going to do. But once it's done, it's amazing. Wouldn't you say, would you agree that it's an ongoing process for any business because things are evolving, changing? It's actually never done, unfortunately.

Mike
Yeah, totally. You struck such a good point there. I also was very anti-documenting stuff. I think I'm talking for me here, not you. I think part of it was ego for me because I was like, Surely I cannot put my expertise into a few bullet points, but you normally can. You normally can. And maybe a loom video to go with that. So, yeah, it feels like a barrier to say I'm doing this work and now I'm going to document. I now basically just always have the waybook open. Actually, as I'm doing that, I'll just bullet point anything that I'm doing. I think documenting your own role, even if you're not delegating, I found that it has reduced the mental load of the work that I'm doing. So I do getting started with Waybook webinars every week, like live webinars. I love doing them because I get to speak to lots of people. But I literally come onto the computer two minutes before I search getting started wave at webinar. My wave at loads up. It's got a link to start the webinar, a link to the slides, the notes on it, the content that use. So even things that I do, it just reduces that mental load, which actually means you can do more. And I think as soon as you've felt that, I just know that the additional 10 % time investment is going to pay dividends within a week. So I've got over that as a point of it. And the other big part of it is I love getting other people to document their processes, because not only is it easier for us, the other main benefit is it's quite rare that you get to really pull back the cover on how things are being done within your business. Yes, you talk about high level and yes, you talk about approach and practice and improvements. But if somebody is writing down what they're doing and why they're doing it, that's where you can actually spot this difference between the expectation of how you think things are being done and the reality of how things are being done in their own words. And that is what unlocks our ability as business owners to work on the business and say, That's great. But actually, what's the principle behind that? And how maybe we should increase this into the way we answer our phones or the way we onboard new clients. So actually delegating even the creation process is really valuable.

Uriah
There's a ton of unexpected benefits to doing this. Totally. Expected ones and unexpected ones. That's great.

Mike
And then you can come to London more and we can have more coffee.

Uriah
I think I'm going to have to put that on the calendar. And maybe you come to San Francisco. That's good, too.

Mike
Of course. Yeah.

Uriah
I was going to make one other comment before we wrap up, but it's just interesting. From a therapist's perspective, it's always interesting to see the behind the scenes of people's lives. Nothing is ever as it seems. Some people and some businesses appear like they have everything together and they're very successful and pulled together. Maybe they are, but a lot of times they're not. Obviously, we see the behind the scenes of a lot of group practices, and some of them are very organized, and some couldn't be more disorganized. You never know what's going on behind the scenes. But as the business owner, you should know, and you should do the work to make it look good on the insides.

Mike
Yeah, for sure. I'm smiling because I thought you were going to ask me, and perhaps you are asking me, what is it behind the scene? Is that it?

Uriah
No. Oh, you're not? I wasn't.

Mike
No. Oh, right. I'm sitting here nervous, but I feel like I should confess. You're right. I am chaos. I am pure chaos behind the scene.

Uriah
I think that- Pure energy. Pure energy.

Mike
Pure energy. I like that. And that is why I need Weybook. I teach entrepreneurship at UCL here. I do quite a lot of things. I sit on advisory boards and do different bits. But behind the scenes, I feel like I'm always running late for something. I feel like I'm always doing that. Actually, that is why Weybook has enabled me to do so much more, because a little bit of systemizing here and there. One thing I've also noticed is that in the same way that a lot of entrepreneurs are in the whirlwind of their business and are excited about lots of ideas and want to do lots of other things, there are some other people, and also the business owners may be this character type, that are just so structured and so organized that they think in a waybook structure. Identifying those people within your team, even if it's you, that thrive on creating that structure, that thrive on having things in there, they're the champions that help you unlock that. And in our team, there's El, Isabel, and Sophia, and they're the three that are anything that we discuss goes into the waybook. That information is knowledge, the business moves forward, and they are the driving forces behind that.

Uriah
That's a really good point. Find those people that love to document and organize information and then assign that to them as much as possible. In productive therapists, that's Jamie and Lucy. They're amazing. I actually don't look at the waybook very often because they do such a good job of keeping it up. But based on what you're sharing here, I think I'm going to keep waybook open more often, obviously, as I'm learning it in more depth and using it more. So I'm really looking forward to that. Yeah. Thank you for coming on the podcast. This has been a fun conversation, really.

Mike
Yeah, absolutely. Every time you speak, you're right. I feel like we've got hours more to chat because I Definitely. I love speaking with you. So thank you so much for being such an advocate and support of Weybook and what we do and just being a great person to chat to about the world of business and group practices as well. It's been amazing.

Uriah
Yeah. When I find something I really like, I become a bit of an evangelist and I want to tell everybody. Because really, if you're listening to this podcast, Productive Therapist podcast, there's no reason you shouldn't go sign up for Waybook right now. Just pull the trigger.

Mike
To be totally honest with you, we didn't have therapy practices in mind when we built Waybook. Waybook is built on the principle of e-myth and traction and things like that. Group practices are actually our second biggest- Is that right? Yeah. Legal practices are number one and group practices are number two. And that's just because from a structure of the business and how they operate and the consistency and who's in the business, it just really works. So, yeah. That's great. Thank you so much, your eye.

Uriah
Maybe we'll be number one one day. I'll work on it. That's indeed. Great. Thanks so much, Mike. And we'll put all the links in the show notes to Waybook.com. You can go check it out there. And I'll share my link where you can get my business playbook as a template and fill in the blanks. And you'll be more organized in 30 minutes or less. How about that? Absolutely. All right. Thanks, Mike. Have a great day.

Mike
Thanks, Uriah. Have a great one!