How To Use Claude AI ft. Gabrielle Juliano-Villani

AI is here; there’s no escaping it. So how can you use the different forms of AI to support your practice?

Join me, Uriah Guilford, as I chat with Claude AI enthusiast Gabrielle Juliano-Villani about how she uses this AI software in her practice. Click to listen now!

In This Episode, You'll Learn:

  • How to use Claude AI to support your practice

Resources Mentioned In This Episode:

Claude AI
Gabrielle Juliano-Villani

䷉ Click for full episode transcript

Uriah
Hello, hello, and welcome to the Productive Therapist podcast! Whether this is your first time or you're a long-time listener, I'm so glad that you're here and you're tuning in. Today, I was able to have a fun conversation with one of my favorite people, Gabrielle Juliano-Villani. She's just a rad person. She's got so much going on, and her bio is extensive, but she's a licensed clinical social worker. She's a consultant, coach, entrepreneur, and educator. She's actually based out of Sarasota, Florida. Super fun person, and she's got a lot of great things going on. I encourage you to go click the link in the description of this podcast and go check out what Gabriella has going on. Today we got into the topic of talking about artificial intelligence, and specifically, a tool that she really enjoys using, which is called Claude. It's like ChatGPT, but maybe a little bit more personal and a little bit of a different focus. We talk really practically about how we both use these tools in our day-to-day life, and I think you'll enjoy the episode. Thanks for listening!

Uriah
Hello! Welcome to the podcast for the first time!

Gabrielle
Thank you so much for having me. I am very, very excited to chat with you about something new and different that I don't really talk with a lot of people about.

Uriah
Yeah, well, I thought about this the other day. I thought I was listening to a podcast and I heard them talking about Clawed AI, which is an artificial intelligence tool we're going to get into. The only person that I know that has ever talked about that is you, and you raved about it. I was like, You know what? I need to reach out to her, and I asked you, Have you created any content about this? And you said no, right? They were like, Well, we should talk about this. This is good stuff. Why are we keeping it from all the people?

Gabrielle
Because I haven't heard it talked about much either. Really?

Uriah
Yeah, it's so interesting. We're going to jump right into it. We're talking about practical ways to use artificial intelligence, specifically this one tool called claud. Ai, and how Gabrielle uses that in her day-to-day life. I'll tell you one thing. That I don't know what most people think about me, but I am a tech-obsessed person. I do love technology and-I knew that. Yes, software, and I love all Apple products and all the things. I generally know about tech trends early. But for some reason, I have not been obsessed with AI. I've used it, and I use it to this day, mostly for writing, to be honest, but it's not my go-to yet. I'm actually interested to learn from you, day-to-day, how you're using this. Thank you for doing this. I appreciate it. Let's get into it. So, Clawed AI is an artificial intelligence tool, and on their website, they say, Clawed is a next-generation AI assistant built for work and trained to be safe, accurate, and secure. But I'm curious, how is it different than ChatGPT, from your experience?

Gabrielle
That's a good question. Why I started using it is because I found out about it. Actually, I'm in a marketing membership, and she uses it a lot. And she was telling me about it because we were talking about ads. I use them mostly for ads and other marketing stuff. And I was like, I get so stuck on writing copy. It's the vein of my existence. I just get so in a spiral about it, in my head about it. And I was like, And I don't like ChatGPT because no matter what I do or what I put in there, I can always tell that it's from at GPT. Oh, right. I personally don't like that. I think some people don't care, but I do. I want it to sound more like a human. She told me about Claude, and I was like, I've never heard of this before. That's how I found out about it.

Uriah
That's great. I think the company behind this is called Anthropic. I don't know much about them, honestly, but the fact that they gave a human name to the AI tool is actually really smart because you're like, it's like your friend, Siri, instead of ChatGPT, it's very like, that is not personal at all. It's interesting to hear that Claude is also not just named personally, but it's actually the way that it writes and creates content and gives you answers is a little bit more human, would you say?

Gabrielle
Yeah, it's definitely more human.

Uriah
Or just a little bit of a different tone?

Gabrielle
It's a different tone. Even with ChatGPT, I would say, make this a little bit more emotional or make this more warm. Then it would be too much. It just I felt like it would never quite get what I wanted it to do. But Claude, and I love that they have a human name for it also, because when I was telling your eye about this in the past, I was like, Oh, my boo, Claude. He was like, Who's Claude?

Uriah
My business partner.

Gabrielle
He's my boo. He's just my right-hand man. That's funny. It is so smart to do that, I think, too. It's more human, and it sounds more like something that I would write. Sure. I'll even tell it that, too. Like the same thing you would do with ChatGPT. I'll say, make this sound a little bit more professional, make this sound a little bit funnier or cheeky. It helped me write an email this week to one of my email lists for my group Practice Group, and The email subject line was like, Misery Loves Company, and we do, too. A ton of people commented back to me or replied to the email, or they messaged me, and they're like, That was a really good email. I didn't write it. But I did give it some information on what to do. That's a good one. But I feel like ChatGPT would have come with something more cheesy.

Uriah
Oh, for sure. It would have been seven ways to make Misery more company-like. I don't know. Something weird. Exactly.

Gabrielle
That's totally what I would have done. Yeah.

Uriah
One distinction that I was able to track down is that Claude does not, and the tool will tell you this, it does not search the internet, which is interesting and different. I'm not sure why they chose to do that, but ChatGPT can access information from the internet up to, I don't know what it is now, but it used to be 2021 and then 2022. But Claude seems to be different than that. I would guess that the use cases would be different, but regardless, I don't know. Tell us some of the things that you use it for. You already mentioned writing emails, writing marketing copy, maybe ad copy. What else do you find yourself doing on a regular basis?

Gabrielle
I definitely use it for the ad copy, and I'll even say, Write me three different ads that are this word length about this same topic, but write it three different ways, and then take that and give me five tag lines for my headings. I use it for that a lot, which saves me a ton of time. I haven't used it to write blogs. I used it to write a Facebook post this morning, actually, and I use it a lot for proposals. My brain just blanked there for a second. I've been having to do a lot of proposals for some of my consulting work that I do. Or even if I'm pitching to speak somewhere or I'm pitching a contract for something, that's another thing that I'm like, How do I professionally say, I'm going to be researching this topic for your company? How do I put that in there? How do I make it sound professional with the scope of work and the deliverables? It does all of that for me, and it sounds perfect, and that saves me so much time. I know the podcast that you were listening to where they were talking about Claude, he used it for something similar. I think it was a contract or something. And as he said, he's like, I put it in Claude, and it gave me this one and a half page, beautifully written, NBA-style proposal that I could use. That was a good example. Yeah.

Uriah
It was 40 pages to a couple of paragraphs.

Gabrielle
Yeah. I use it for that a lot because that's another thing that I think just my brain doesn't work that way. I'm like, Well, the deliverables are just going to be this. I need to break down what I'm actually doing. So that has really, really helped me. And I I, again, I think that what ChatGPT would have given me is just not the same caliber because what Claude is giving me is very professional. I've used it to secure some really big contracts recently, and so I trust it to do those things.

Uriah
That's so cool. Become a friend. Yeah. I like those use cases, and they make sense. Even for people who view themselves as good writers, it's so helpful just to get some ideas to spark and something to work from. I think that makes a lot of sense. Recently, I was writing a contract for... It was like a membership agreement for my new Intune Collaborative, which I talked to you about previously. And I didn't need something super legal, super binding or super intense. I did actually use ChatGPT, but I should go try Claude and see what it would come up with because I do like friendly, personal, casual language, but I also wanted to have all the important things.

Gabrielle
Exactly.

Uriah
To be able to do something like that so quick. I don't know. If you're putting together a services contract or paperwork for a therapy practice, obviously, you probably want a human lawyer to look at that. I think I I was looking at Claude the other day, and it said something like, Don't use this for legal advice, basically.

Gabrielle
Which is good. It should say that because I agree. You don't want to get sued. I mean, and you could. If you do, you don't want to be like, I got my employee contracts from ChatGPT. You want to pay an attorney for that one. But I agree.

Uriah
Because you can't go back and talk to ChatGPT and say, Hey, you got me in a lot of trouble. Listen, we need to talk. Exactly.

Gabrielle
You're your job is on the line here. That's not going to work. But you can use it for those types of things. I've done the same thing for service agreements or policies that don't necessarily need to be legal documents, but I just need a little bit of help starting and forming those things. It's still not perfect. I used it the other day. I put my bio into it, and I was like, make this sound more professional, I think I said, or highlight this experience that I've had. Then it wrote this whole long thing about how I was an esteemed international speaker. I was like, I'm not putting that in there, but thank you.

Uriah
Make this sound more low-key, please.

Gabrielle
You over did it just a little bit, but thank you. Thank you so much.

Uriah
Who's your PR agent? Oh, Claude. He's great.

Gabrielle
That's really good. I love that.

Uriah
I do like... One of the things we did last year was we rewrote, we used ChatGPT to rewrite all our standard operating procedures and make them more casual and friendly. At Productive Therapists, a lot of our team is on the younger side, which is awesome. My Director of Operations is super good at writing policies and writing out procedures, but she tends to write in a a formal business way, which is really helpful because it's direct and accurate. But we were like, Hey, what if we put all of the things we have in our SOP storehouse, put it through ChatGPT and Make this a little bit more down to earth. It really was nice. To me, it felt better. I don't know, somehow it felt like we were less corporate pretty quickly. Does that make sense? Yeah.

Gabrielle
Less stuffy. That's a great way to use it. You could also, since we're talking about AI for things like that, you can use, I think it's Scribe.Ai. Have you ever used that before?

Uriah
I have not.

Gabrielle
It's Okay, I haven't used it, but I have seen it, and I have referred a lot of people to use it, and I should probably use it myself. But that's exactly what it is. You screen record, like you're going through a procedure or process, and it will take that recording and it will put it into an SOP with screenshots, and it will walk you through everything. That's another really cool one that could be a good tool.

Uriah
I think that's similar to the other one that I'm aware of called Tango, which is Those are really good ideas. The fact that they're using AI to pull that information together is really helpful. I like that. I'm going to check out Scrape. I thought you were going to reference a progress note writing software because there's so many of those.

Gabrielle
There's so many of those, too.

Uriah
Thank goodness, you and I don't have to write.That makes me feel overwhelming. Thank goodness, you and I don't have to write. Yeah, I know. Thank goodness, you and I don't have to write progress notes anymore, right?

Gabrielle
Yeah. Sorry, everybody. Hey.

Uriah
I'll tell you what, though. I was thinking about it today. I don't know why this was crossing my mind, but if I was to go back in a private practice. Let's say it was just me. There's a bunch of different automation things that I would do. Let's say I didn't have a team or an assistant at all. I would for sure turn on full self-scheduling for clients. I'm not going back and forth with you to schedule. Go use the portal, right? I still have some pretty major hesitations about privacy and digital security with some of these companies, as I should and as we should. But I would for sure want to have an AI tool listening to all my sessions and then writing the notes afterwards. That's scary to think about, but it would be so nice.

Gabrielle
I use the AI companion on Zoom for all of my consulting or coaching calls that I do because there's no PHI that we're talking about. It's just business. That has made my life so much easier. Oh, my God.

Uriah
Wow. I need to turn that on. Tell me what it does for you.

Gabrielle
It listens to your conversation, and then it summarizes it. You have to wait till the meeting is over. After you end the meeting, it sends you an email, and it summarizes everything you talked about. Then at the bottom, it'll say action steps or follow-up items, and it'll say, Gabrielle agreed to send Jaria this email about blah, blah, blah. It's not always perfect, but it's pretty good. I know there's other ones, too, that integrate, and I think they send the emails automatically, but it's free and it's part of Zoom, so I've just used it. I used to take all of these detailed notes in a Google Doc with my coaching and consulting clients, and I don't do that anymore because now I just have all these instead.

Uriah
I think you just changed my life because I know that that's there. I've just never clicked a button and turned it on. Why not do it? Also for our team meetings with productive therapists, our all team meetings, and then also the leadership meetings, we take notes as we go through, but why not turn that on and pull the information That's the information out of there that's necessary?

Gabrielle
Yes, you have to do that.

Uriah
That's so good. That's so good. That's going to save you so much time. That's so good. Zoom AI companion. Thank you. You're welcome. I like it. I'm also going to go a little bit deeper into checking out Claude because I think it's super interesting. I was testing it out the other day, and I hit the limit pretty quick. I'm guessing you probably pay for the pro version, like the paid version.

Gabrielle
I don't have the pro version, and I've only hit the limit once. I don't know what the limit is. And I use it quite a bit, every day, probably. But I would pay for it. I know with the paid version, of course, just like with the paid version of anything, you do get more, and it would probably be worth it, especially if I'm writing more sales pages and ad copy and things like that. But I like how when you sign in, it tells you what you could do. It's like, Do you want me to talk to you about this math equation? I'm like, No, but that's cool. That's an option. Yeah, right. Thank you for letting me know.

Uriah
That's really great. What was I going to say? I forgot what I was going to say. I will tell you this, though. I found this hack the other day, and I don't know what phone you have, but the new iPhone 15 has a fast action button. On the side of the phone, it has one little extra button, and you can map that button to whatever you want. That's the place where on most other iPhones, it's like forever, never, never. It's been the mute switch, right? So you just turn the Ringer on and off. Now it's this fast action thing. I've always had it set to the camera, so I press it and hold it, and then it just turns on the camera and I could take a picture, which is great. But you can actually map it to start a voice conversation with ChatGPT. I tried that the other day, right? So you're just out and about, you're doing whatever you're doing, and you're just like, boom, ChatGPT, and you're having a conversation. I don't know if you've ever used that feature, but it just continues to listen and you can continue to talk. I thought that's pretty cool.

Gabrielle
I love things like that. Yeah, right. Especially when... I was thinking about this morning on my walk. I used to not bring my phone on my walks, but I started bringing it and not to look at it. I actually am very intentional that I don't put in headphones or anything because I want to listen to nature. But I do bring my phone now because I always have a lot of good ideas when I'm walking, and I take notes, but I could put it into ChatGPT instead or just talk to it. You could. Write me a blog post on this. Right.

Uriah
Yeah, that's great. Because you brought up walking and coming up with ideas, I have to tell you this. This is my analog solution sometimes to taking a walk and always checking my phone or looking at my phone. I have this loop that I do around the local park by my house. It actually has... This is going to sound really weird, but it actually has 10 fire hydrants on this walk that I go on. Sometimes, if it's a nice day, I'll just sit down and just enjoy what I'm looking at. Several times, I've taken a little notebook, just paper and pen, put the notebook in my pocket, and then I'll have an intention. I'll go out and I'll say, I want to come up with 10 ideas for new streams of income, or something, just something. I've done several different things like this. I'll sit down on every fire hydrant and I'll pull up my little notebook and I'll write. I love that. As I'm walking, I'm thinking. I don't know. As I say that out loud, it makes me feel like I'm a little strange.

Gabrielle
But- No, it's not because it's intentional, and it's a good ritual, and brands like ritual and routine. I love that, that it's like, at each fire hydrant, is a new idea. Exactly.

Uriah
It's fun. It's a good thing. Because I think with all the technology that we have in our lives and with all the tools and the proliferation of AI, it is important to get back to just hanging out in a forest by yourself and putting your feet on Earth and just those things that make us human, too.

Gabrielle
We can't forget those things because that is... I mean, this is a different conversation that I could talk about for eight hours, but we need human connection, and we need to co-regulate, and we need nature, and all of those things are still super important. But if I use Claude to write my emails for me, then I have more time to go for a walk in the morning and enjoy all of that. So that's how I justify it.

Uriah
No, I like that. Yeah, it gets you quicker to the things that you want to be doing. That's great. Cool. All right. Well, thank you for jumping on and talking about this. I know this is a quick episode, but I think it's perfect. If you want to go check out, I think it's claud. Ai. Not a sponsored, no sponsored links here yet. But I think my encouragement to people would be, if you're hesitant to use these kinds of tools, just experiment with some of them. There's some fun ones out there. Although I will say it's annoying that AI is a part of every single thing I use now. I'm like, just, no, do you have to? Like, really? Do we need this?

Gabrielle
I can't remember what it was. What was it? I don't remember, but that exact thing happened to me yesterday, and it was like it popped up, and it was like, Use AI to help with whatever I was doing. I was like, I don't want to right now. Leave me alone. I don't need it for this because it was something really random. I was How would you even integrate AI with that? I wish I could remember what it was now, but I do remember that I was like, This is so weird, and I don't need that.

Uriah
But thanks. This is unnecessary. Yeah, please. Leave me alone. But yeah, definitely check out the tools and experiment with them and find the ways that they can help you be more productive and get closer to your goals and closer to the non-technology things in life that are so worth doing.

Gabrielle
Yes, exactly. I love that.

Uriah
Yeah. Thanks so much. Hope you have a good day.

Gabrielle
Thank you.

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