General Admin Tasks

I have some good news and a question for you!

Did you know that your VA can take a ton of tasks off your plate to free you up to do the things that only you can do? I put these under the category of "general admin" and the list below can give you some good ideas about what you can delegate.

You can pop over to our contact page if you have any specific questions. 

Billing & Insurance

  • Checking benefits online
  • Verifying daily co-pays collected vs. appointments completed
  • Sending monthly invoices and/or statements to clients
  • Updating credit card information
  • Following up on unpaid client sessions
  • Email & Calendar Management

  • Reading & responding to your business emails
  • Scheduling & rescheduling your personal clients
  • Adding new business contacts to your database
  • Cover your phone & email while you are on vacation (oh yes!)
  • Referral & Metric Tracking

  • Tracking inbound referrals & following up
  • Creating & updating waiting lists
  • Calculating monthly conversion rates
  • Update weekly or monthly key performance indicators (KPIs)
  • Client Management

  • Setting up new clients in your EHR
  • Sending intake documents to new clients
  • Responding to client requests for rescheduling
  • Sending appointment confirmations & out of office reminders
  • Responding to secure text messages with clients
  • Human Resources

    • Sending weekly reports to therapists with outstanding client balances
    • Sending weekly reports to therapists for missing or unlocked notes
    • Assisting with client turnover, i.e. when a therapist leaves your practice
    • Helping to screen new hires for a group practice
    • Calculating & entering payroll numbers
    • Checking with insurance companies about paneling status

    Being Generally Awesome

    • Being a sounding board for your business & management ideas
    • Making suggestions to streamline or improve your business
    • Reminding you to stop working when you are on vacation!

    How to grow your group practice while working 10 hours less every week

    Brand new book for mental health group practice owners. Build your team, delegate like a boss AND create a life that you love. 

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